Terms of service

01Who these terms are between

These terms govern your use of sciquire.com and, where no signed agreement says otherwise, the services provided by Sciquire AI Solution LLP, an LLP registered in Gujarat, India (GSTIN 24AFPFS7984F1ZA), to a client ("you").

Where you have signed a proposal, statement of work, or master services agreement with us, that document governs and these terms fill any gaps. If the two conflict, the signed document wins.

02What Sciquire is, and what it is not

Depending on the engagement, those platforms typically include workflow automation software such as n8n, telephony providers such as Plivo and Twilio, the WhatsApp Business API operated by Meta, large language model providers such as OpenAI and Anthropic, CRM and helpdesk products such as HubSpot and Zoho, and cloud and productivity services such as Google Workspace. The specific list for your engagement is set out in your statement of work.

Two consequences follow, and they are the reason this section exists:

1. We warrant our work, not their software. We are responsible for building the thing competently. We are not responsible for a platform going down, changing its pricing, deprecating a feature, altering its model behaviour, or terminating your account.
2. You get a system, not a licence from us. Unless a separate agreement says otherwise, you are not buying a Sciquire product, and there is no Sciquire software licence being granted to you.

03Third-party platforms

Contracting and accounts

Wherever practical, platform accounts are opened in your name, billed to you, and owned by you. We work inside them with the access you grant. Where you ask us to procure or resell on your behalf, we will say so in writing and set out the commercial terms separately.

Your use of each platform is governed by that platform's own terms of service, acceptable use policy, and privacy policy. You are responsible for reading and complying with them. We will tell you which platforms an engagement depends on before you commit to it.

Changes outside our control

Platform providers change their products. Pricing moves, rate limits tighten, APIs are versioned and retired, policies are rewritten, and models are updated or withdrawn. None of this is within our control.

Where such a change breaks something we built, we will tell you promptly and propose a fix. Remediation work is chargeable at our standard rates unless your support plan covers it, because the cause sits outside our workmanship.

Pass-through costs

Usage-based costs such as telephony minutes, messaging fees, model tokens, and platform subscriptions are yours. Where we estimate them, the estimate is modelled on the volumes you give us and is not a cap or a guarantee. Where we pay them on your behalf, we recharge at cost plus any handling fee stated in your statement of work.

04White-label and custom development

Everything above describes our default engagement model: integration work on third-party platforms.

We also build proprietary and white-label products on request. That is a different kind of engagement and is always documented in a separate statement of work, which will address, at minimum:

• Scope, acceptance criteria, and what "done" means
• Ownership and assignment of intellectual property in the delivered software
• Whether the product is branded as yours, as ours, or as a joint arrangement
• Source code escrow or handover, and the form the handover takes
• Warranty period, defect remediation, and any maintenance commitment
• Licensing terms if you intend to resell it to your own customers
• Fees, milestones, and any ongoing royalty or revenue share

Absent a signed statement of work that expressly covers these points, no engagement with Sciquire creates a white-label product, transfers ownership of any software to you, or entitles you to resell what we have built. If white-labelling is what you want, tell us at the outset and we will scope it properly.

05How an engagement works

1. Audit. We sample your real call recordings, ticket exports, or process data, size the volume and manual effort behind each workflow, and return a ranked plan with a costed rollout. Where offered without charge, the audit carries no obligation on either side and the roadmap is yours to keep.
2. Statement of work. Scope, deliverables, platforms, assumptions, dependencies, timeline, fees, and acceptance criteria, in writing. Work starts once you accept it and any deposit is received.
3. Build. We configure and integrate, working against the scope. Anything outside it is a change request, priced and agreed before we do it.
4. Launch. We go live with escalation paths in place. Where relevant, we run in parallel with your existing process before cutting over.
5. Support. Ongoing work runs under a support plan, described in our SLA and support terms.

Timelines assume you meet your dependencies. Where access, content, approvals, or decisions are late, delivery dates move accordingly and we will tell you when that happens.

06Fees, taxes and payment

• Fees are as set out in your statement of work. Unless stated otherwise, build fees are quoted as a fixed amount and support as a recurring fee.
• All fees are exclusive of GST and any other applicable taxes, which are added at the prevailing rate.
• Invoices are payable within the period stated on them, and 15 days from the invoice date where none is stated.
• Overdue amounts may attract interest at 1.5% per month or the maximum permitted by law, whichever is lower.
• We may suspend work and platform access on accounts more than 30 days overdue, after giving you written notice and a reasonable opportunity to pay.
• Third-party platform costs, travel, and other pass-through expenses are billed in addition unless your statement of work says they are included.
• Deposits are non-refundable once work has commenced, save where we are in material breach.

07Your responsibilities

Our work depends on things only you can provide. You agree to:

• Give timely access to the systems, accounts, data, and people we need, and keep that access current for the duration of the engagement
• Make sure the content, pricing, policies, and data you give us are accurate, lawful, and yours to use, including any third-party content you ask us to publish or index
• Hold and be able to evidence valid consent from the individuals whose data will be processed or who will be contacted by any system we build
• Nominate a decision-maker who can approve scope, sign off deliverables, and respond within a reasonable time
• Review AI-generated outputs before relying on them for anything consequential, and keep a human in the loop where the subject matter warrants it
• Maintain your own backups of your data and your own platform accounts

08Acceptable use and regulatory compliance

You are responsible for the lawfulness of what you do with the systems we build. This is not a formality, and the obligations below have real enforcement behind them.

Outbound calling and messaging in India

Automated and promotional calling and messaging is regulated by TRAI under the Telecom Commercial Communications Customer Preference Regulations. You are responsible for registration where required, for honouring the DND registry, for calling only within permitted hours, and for retaining evidence of consent. We will configure consent capture, calling windows, and opt-out handling as part of the build. We do not assume your regulatory position.

WhatsApp and messaging platforms

Use of the WhatsApp Business API is subject to Meta's commerce and messaging policies, including template approval, opt-in requirements, and session messaging rules. Breaching them risks your number being restricted or banned. That risk sits with you as the account holder.

Prohibited uses

You may not use anything we build to send unsolicited bulk communication, impersonate a person or organisation deceptively, harass or defraud, process data you have no right to process, evade a platform's terms or rate limits, or carry out any activity unlawful in the jurisdictions where it operates.

Disclosure of automation

We recommend, and in some jurisdictions the law requires, that people be told when they are interacting with an automated system. Our agents are built to disclose by default. If you ask us to remove that disclosure, you take responsibility for the consequences.

09How AI systems behave, and what that means

Language models are probabilistic. They generate plausible output, not verified fact, and they can be wrong in ways that read as confident. Any honest description of this work has to say so plainly.

• We design for this with retrieval grounding, refusal rules on sensitive topics, and escalation to a human on low confidence. These measures reduce error. They do not eliminate it.
• Output is not professional advice. Systems we build must not be used to give medical, legal, financial, or other regulated advice unless your statement of work expressly covers it and you have the qualifications and approvals to do so.
• Model providers update and deprecate models. Behaviour can shift between versions in ways nobody can fully predict in advance. Where this affects a live system we will tell you and propose remediation.
• You are responsible for reviewing outputs used in consequential decisions and for the decisions themselves.

Performance figures published on this website, including on our case studies page, are drawn from industry benchmarks and reported deployments and are illustrative. They are not commitments. Any figure we commit to for your engagement will be written into your statement of work after we have validated it against your own traffic.

10Intellectual property

What stays ours

Our methods, templates, prompt patterns, internal libraries, reference architectures, and general know-how remain ours, including where they have been improved in the course of working with you. Nothing prevents us from applying that knowledge for other clients.

What is yours

Your data, content, brand assets, and business information remain yours throughout. Configurations built specifically for you, including workflow definitions, prompts written for your use case, and integration logic, are yours on full payment. We hand them over documented, and they run in your own accounts wherever the platforms allow.

What third parties own

Third-party platforms and their software remain the property of their owners and are licensed to you directly by them, never by us.

Custom software

Where a separate statement of work covers proprietary or white-label development, that document determines ownership and assignment. Absent such a document, nothing here transfers ownership of software to you.

Publicity

We would like to name you as a client and describe the work in general terms. We will ask first, and you can decline or withdraw permission at any time.

11Confidentiality

Each of us will keep the other's confidential information confidential, use it only for the engagement, protect it with at least reasonable care, and return or destroy it on request. This does not apply to information that is public through no fault of the recipient, was already known, is independently developed, or must be disclosed by law, in which case the disclosing party will be told where it is lawful to tell them.

These obligations survive the end of the engagement by three years, and indefinitely for anything that constitutes a trade secret or personal data.

12Warranties and disclaimers

What we warrant. We will perform our services with reasonable skill and care, in a professional manner, using suitably competent people, and in accordance with your statement of work.

What we do not warrant. To the fullest extent permitted by law, and except as expressly stated above, our services and any deliverables are provided without warranty of any kind, whether express, implied, or statutory. In particular we do not warrant:

• That any third-party platform will be available, perform to a given standard, remain priced as it is, or continue to offer any feature
• That AI-generated output will be accurate, complete, or fit for a particular purpose
• That any system will be uninterrupted or error-free
• That any particular business outcome, conversion rate, cost saving, or return will be achieved

The website itself, including the interactive demos, is provided for information and illustration only.

13Limitation of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under applicable law.

Subject to that:

• Neither party is liable for indirect, incidental, special, consequential, or punitive loss, or for loss of profit, revenue, goodwill, anticipated savings, business opportunity, or data, however arising.
• Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by you to us under that engagement in the twelve months preceding the event giving rise to the claim.
• We are not liable for any loss arising from the act, omission, outage, policy change, price change, suspension, or termination of any third-party platform, nor for your use of or reliance on AI-generated output.
• Claims must be brought within twelve months of the date the claiming party became aware, or ought reasonably to have become aware, of the circumstances giving rise to them.

14Indemnity

You will indemnify us against claims, losses, and reasonable costs arising from your breach of these terms, your unlawful or non-compliant use of anything we build (including breach of TRAI, DND, or platform messaging rules), your content or data infringing a third party's rights, and your failure to obtain the consents required for the processing or contact your systems carry out.

We will indemnify you against third-party claims that our own original work, as delivered and used in accordance with the statement of work, infringes that third party's intellectual property rights. This does not extend to third-party platforms, to your content, or to modifications made without our involvement.

15Term, termination and handover

• Project engagements run until the statement of work is complete. Support plans run monthly or for the term stated, renewing automatically unless cancelled with 30 days' written notice.
• Either party may terminate for material breach that is not remedied within 30 days of written notice, or immediately if the other becomes insolvent.
• On termination you pay for work performed and costs committed up to that date.

What happens to your systems

This matters more than most termination clauses, so we will be specific. Because platform accounts are held in your name and configurations are handed over documented, ending your relationship with Sciquire does not mean losing what we built. On termination we will, at your request and at our standard rates for the time involved:

• Export and hand over workflow definitions, prompts, and integration documentation
• Transfer or relinquish any access we hold on your behalf
• Provide a reasonable handover briefing to you or an incoming provider
• Delete or return data we hold as processor, per your instruction

16Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, industrial action, failure of power or telecommunications, government action, or the failure or discontinuation of a third-party platform. The affected party will tell the other promptly and use reasonable efforts to mitigate. If the event continues beyond 60 days, either party may terminate the affected work without liability beyond amounts due for work performed.

17Governing law and disputes

These terms and any dispute arising out of them are governed by the laws of India. The courts at Surat, Gujarat have exclusive jurisdiction, subject to the arbitration provision below.

Before commencing proceedings, the parties will attempt in good faith to resolve the dispute through discussion between senior representatives for 30 days. Failing that, the dispute may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Surat, conducted in English.

18Changes to these terms

We may update these terms. The effective date at the top identifies the version in force. Material changes affecting an active engagement will be notified to you directly, and where you do not accept them you may terminate the affected engagement on notice without penalty. Continuing to use our services after a change takes effect means you accept it.

19Contact

Sciquire AI Solution LLP, B/1 804, Pramukh Aranya, B/H Midas Square, Magob, Saroli, Surat 395010, Gujarat, India. Email [email protected], phone +91 84870 00888. GSTIN 24AFPFS7984F1ZA.