80%
of support tickets deflected
AI automation for ecommerce
Where is my order should never need a human
Support volume in ecommerce is overwhelmingly the same four questions. Automate those and your team gets to spend its time on the conversations that actually save a sale.
24/7
instant response
100%
conversations logged
Where the time goes
The four leaks we find in almost every ecommerce audit
- Order status, delivery timing, returns, and size questions swamp the support queue during every sale event
- Abandoned carts go unrecovered because manual follow-up does not scale past a few hundred a day
- Cash-on-delivery orders convert into expensive returns when intent was never confirmed
- Support quality drops precisely during peak periods, when a bad experience costs the most
Worth knowing
Built on the official WhatsApp Business API through Meta, which keeps template messaging, opt-in, and session rules compliant rather than risking a number ban.
What we build
The ecommerce automation stack.
Order tracking on WhatsApp
Live status, tracking links, and delivery windows pulled from your OMS or courier API and answered instantly.
Pre-purchase assistant
Sizing, materials, compatibility, stock, and policy questions answered from your real catalogue and policy pages.
Cart and browse recovery
Timed, personalised WhatsApp sequences that recover the intent rather than blasting a discount at everyone.
COD confirmation flows
Automated order confirmation before dispatch, which is the single most effective lever on RTO rates.
How Sciquire ships it
Live in under three weeks, not two quarters.
Every deployment follows the same path. We do not sell a demo and disappear. We map the workflow, wire the integrations, and stay on the line while the agent learns from real traffic.
01 / Map
Call audit
We listen to your actual inbound mix and pick the bounded, high-volume intents where an agent wins fastest.
02 / Build
Script and wire
Conversation logic, objection handling, and write-back into your CRM, ATS, AMS, or TMS. No rip-and-replace.
03 / Launch
Live traffic
The agent goes live on real calls with human escalation paths in place from day one. Nothing gets dropped.
04 / Tune
Feedback loop
We watch transcripts, sentiment, and resolution rates, then refine. The agent gets sharper every week.
Services
How each layer applies here.
AI Voice Agents
Your phone line is the highest-intent channel you own and the easiest one to lose.
Read more
AI Chatbots
A chatbot that answers three questions and then says contact us is worse than no chatbot.
Read more
Workflow Automation
The work that eats your team's week is rarely the hard work.
Read more
AI Consulting
Most AI budgets get spent on the most visible problem rather than the most expensive one.
Read more
Other sectors
Playbooks for adjacent industries.
››››
Clinics
Clinic phones peak exactly when the waiting room is full.
Real Estate
Portal leads go cold in minutes and most of them are unqualified anyway.
Agencies
Agency margin leaks through unbillable hours: qualifying leads that were never a fit, chasing onboarding documents, assembling the same report every month.
Startups
Early-stage teams do not have a process problem, they have a headcount problem.
Find out what your ecommerce phone line is actually costing.
Two weeks, four to six hours of your team's time, and a ranked plan with real numbers attached. You keep it either way.